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This document is under construction, and should not be trusted until this text is removed



The ability to host multiple clients on a single installation of FreeSWITCH greatly increases the ability of FreeSWITCH to be used in a multi-tenant scenario, such as a multi-tenant building served by a single FreeSWITCH instance, or commercial service providers.

The configuration for running FreeSWITCH in a multi-tenant configuration is actually very easy. SIP Domains are the key. Separating each tenant into it's own domain using SIP domains offers the advantage of being able to reuse the same dialplan for every tenant. Exceptions to this are when some tenants have an IVR as their front end, and some tenants map DIDs directly to extensions.

SIP Domain Background

To understand the concept of SIP routing, the analogy is email addresses. Consider the email address This address is composed of two parts: the user id, on the left of the @, and the domain name, on the right of the @. The Internet DNS system has a simple but effective way of determining how to get email addressed to user Joe Smith, at It involves asking the DNS hierarchy for a list of host names that will accept mail for DNS responds with a list of host names that will accept the mail. The machines do not have to live in the namespace. Any machine that has a valid MX (mail exchanger) record for is acceptable to send mail to. The sending host then starts at the top of the list, and starts trying to connect to the hosts, one by one, until one responds. There are more intricate details, but this level of explanation will do. SIP domains do not have DNS MX records, as those are reserved for internet mail. DNS SRV records server the same purpose. SRV records can be used for routing multi-protocol data around the internet. For more information on DNS SRV and SIP, refer to the IETF SIP Domain Draft

The best way to document the configuration of domains is to dive right into the XML config files. The configuration shown below uses the stock XML default configuration, with domain support added. Several sections of the default dialplan can be ripped out, because they are not needed. Documented is a basic, no frills multi-tenant system with each tenant(domain) determined from where the call originated. Inbound calls are routed directly to extensions with a 1:1 mapping.

Files to edit

We will break down the configuration into three sections: Directory, Inbound, and Outbound call routing.


First, lets start by building the directory. under conf/directory, you'll notice a default.xml and default/ folder. Copy both of these to, and, respectively. The names of the files and folder are arbritrary, but it makes sense to name them to match the domain you are creating.